VIRTUAL WAITING ROOM: SUPPORT CHAT

GO TO

1. Administration → Resource Management → Resource Setup
   
2. Select USER → Permission → Support Chat
   
3. When a USER is logged in, the   button will appear on the lower right hand-side of the screen.
   Once the  button is clicked, the chat box will pop open (figure 1). In the instance where a patient is in the VWR and has engaged in a chat, the box below will appear for the practice user (figure 2).
   

STEPS

1. Enable Support Chat for the Practice User. 
2. Toggle Button allows the user to engage with patient. 
3. Once the conversation is over, the user can simply X out of the chat window.