Frequently Asked Questions: Recurring Payments
The Recurring Payments feature in WRSHealth EHR helps practices streamline billing by automating scheduled credit card charges for patients. Whether for ongoing services, payment plans, or outstanding balances, this tool minimizes manual effort, improves payment consistency, and supports efficient revenue cycle management.
Below are answers to common questions to help you set up and manage recurring payments within your EHR:
What is the Recurring Payment Feature?
Answer: The Recurring Payments feature in the EHR enables practices to automatically charge patients on a defined schedule for ongoing services, payment plans, or outstanding balances. This automation reduces manual billing tasks and ensures timely payments.
How do I create a recurring payment schedule for a patient?
Answer: You can create it from the patient account page or from the recurring payments page in your EHR.
What payment methods are supported?
Answer: Currently, only credit card payments are supported for recurring payment schedules.
What happens if a payment fails?
Answer: Failed recurring payments are recorded on the Payment Logs page, allowing staff to review and follow up.
Can I cancel or modify a recurring payment schedule?
Answer: Yes. You may cancel or update a schedule directly from the Recurring Payments page.
Are recurring payments secure?
Answer: Yes. All payments use secure, PCI-compliant processors integrated with your EHR.
Can I use recurring payments for payment plans?
Answer: Yes. This feature is ideal for installment-based payment plans to help patients manage healthcare costs.
How can I track active recurring payments?
Answer: Use the Recurring Payments dashboard to view and manage all active, completed, and cancelled schedules.
Can I limit the number of payments?
Answer: Yes. You can define the number of payments or set an end date.
Will payments be automatically applied to patient balances?
Answer: No. Payments are posted to the patient account but must be manually applied to outstanding balances.
For additional information, refer to the Recurring Payments guide.
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