Frequently Asked Questions: Recurring Payments
The Recurring Payments feature in WRSHealth EHR helps practices streamline billing by automating scheduled credit card charges for patients. Whether for ongoing services, payment plans, or outstanding balances, this tool minimizes manual effort, improves payment consistency, and supports efficient revenue cycle management.
Below are answers to common questions to help you set up and manage recurring payments within your EHR:
What is the Recurring Payment Feature?
Answer: The Recurring Payments feature in EHR enables practices to automatically charge patients on a defined schedule for ongoing services, payment plans, or outstanding balances. This automation reduces manual billing tasks, ensures timely payments, and enhances overall revenue cycle efficiency within your practice.
How do I create a recurring payment schedule for a patient?
Answer: You can either create it from the patient account page or from the recurring payments page in your EHR.
What payment methods are supported?
Answer: Currently, only Credit Card payments are supported for recurring payment schedules.
What happens if a payment fails?
Answer: If a recurring payment fails, it will be recorded and displayed in the Payment Logs page within your EHR. This allows staff to review and take appropriate follow-up actions.
Can I cancel or modify a recurring payment schedule?
Answer: Yes. You can cancel or make changes to a recurring payment schedule directly from the Recurring Payments page in the EHR.
Are recurring payments secure?
Answer: Yes. All payment data is handled through secure, PCI-compliant payment processors integrated with your EHR, ensuring full compliance and patient data protection.
Can I use recurring payments for payment plans?
Answer: Yes. This feature is ideal for installment-based payment plans, making it easier for patients to manage healthcare costs over time.
How can I track active recurring payments?
Answer: Use the Recurring Payments dashboard in the billing module to view and manage all active, completed and cancelled recurring payment schedules.
Can I limit the number of payments?
Answer: Yes. You can define a fixed number of payments or set a specific end date when creating the schedule.
Will payments be automatically applied to patient balances?
Answer: No, recurring payments will be posted to the patient’s account, but they will need to be manually applied to outstanding balances.
For additional information, refer to the Recurring Payments guide.
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