How can we help you?

Frequently Asked Questions: Delegated Prescriptions Queue

The Delegated Prescriptions Queue is a dedicated interface that allows ancillary staff and mid-level providers to draft prescriptions while enabling Supervising Providers to review, approve, and send non-controlled prescriptions efficiently.

Note: Support for controlled prescriptions will be added in the future update, allowing the same streamlined delegation and approval workflow for medications that require additional physician oversight.

Who can use this feature?

Answer: The Delegated Prescriptions Queue is designed for Supervising Providers to streamline their workflow by consolidating all prescriptions delegated to them on a single Non-Controlled Rx Queue page, enabling faster, easier, and more efficient review, editing, and sending.

Where do I access the Delegated Prescriptions Queue?

Answer:

Log in to your EHR.
Navigate to EMR > Non-Controlled RX Queue to view all pending prescriptions delegated to you.

Can I send prescriptions in bulk?

Answer: Yes. For a smoother workflow, all unsent prescriptions in the queue are pre-selected. Supervising Providers can select or unselect prescriptions from the queue and click Send All Non Controlled button at the top of the page to transmit them to the pharmacy at once.

How do I know if a prescription was successfully sent?

Answer: On the Sent Prescriptions section, the list includes visual status indicators:

Sent Prescriptions. Indicates that the electronic sending is in progress.
Received. Indicates that the pharmacy has received the request.
Failed. A red alert symbol indicates that sending has failed.
Canceled. The provider / sender cancels the sending of prescriptions.

Can I edit or reassign prescriptions?

Answer:

Yes. Click Modify on a prescription row to review or update SIG (instructions, dosage, frequency, pharmacy, notes).
To assign/reassign to another provider, select the Supervising Provider from the dropdown.
Then hit Save to apply the changes.

Note: Reassigned prescriptions move to the new provider’s Delegated RX Queue.

What happens to archived prescriptions?

Answer: Prescriptions can be archived to keep the queue organized. Records in the Archived Prescriptions section can later be retrieved, modified, and sent to the pharmacy, following the same approval workflow.

Does this feature handle controlled substances?

Answer:

Currently, the Delegated Prescriptions Queue handles non-controlled prescriptions only.

Coming Soon: Support for controlled prescriptions will be included, enabling full delegation, review, and send workflow for medications requiring additional regulatory oversight.

How can I review logs of prescription activity?

Answer: You can review prescription activity using the following methods:

From the patient chart:

Go to Medications or Medications 2.0
Right-click the patient’s prescription and select View All Actions to see all related events.

Through Medication Management / Transactions:

Go to Administration > Medication Setup > Medication Management.
Alternatively, access from EMR All Notes > Medication Transactions to see queue events and actions.

Via Administration logs:

Navigate to Administration > Logs > Clinical to review all prescription-related actions.

What happens if sending a prescription fails?

Answer: Failed prescriptions display a red alert symbol. Providers can:

Retry sending the prescription after reviewing details
Edit or reassign if corrections are needed
Archive if sending is no longer required

Contact the Account Management Team for help or technical support..

How do I set up a Supervising Provider for my staff?

Answer:

Log in as an administrator.
Navigate to Administration > EMR Setup > Supervising Providers.
Select the staff member from the Rendering Provider list and assign a supervising provider from the dropdown.
Click Make Changes to save.

For detailed workflow on the Delegated Prescriptions Queue, please refer to this guide.

Still no luck? We can help!

Submit a Request