Prescribe on Behalf of (POBO)

This functionality allows a Prescribing Provider to delegate the task of responding to electronic medication refills to another staff member by officially designating them as their Prescribing Agent.

Setup Requirement

1. The Prescribing Provider must navigate to Resource Management > Resource Setup > User Name > Electronic Routing > Prescribing Agent.

 

1. Select the agent from the dropdown list and click Save.

2. On the Disclaimer window, select Accept  to finalize the selection of the agent.

 

 

Note: Currently, a provider can have only one agent at a time. In addition, any practice user can be selected as an agent by multiple providers.

A record of this designation is shown under the prescriber’s Electronic Routing tab and on the agent’s Permissions tab in Resource Management.

 

 

 

Workflow

Upon designation, the agent can view and act on all refill requests sent to the provider’s Task Queue. Following all established practice refill protocols, the agent can respond appropriately to each request from a pharmacy. The electronic request can only be modified to address the number of refills allowed.

 

1. Navigate to Messaging > Tasks > Active.

2. Click the Click here to view the renewal request.

 

 

 

 

3. On the refill request page, you can select Save & Send to accept the refill and electronically send the prescription “as is” to be refilled. You can also Deny a refill request if it doesn’t meet with practice protocols.  Deny will halt the refill request and allow the practice to address the reason.

Once the refill has been Accepted or Denied and Sent, the provider can view all completed requests in their task queue and open any request to view the prescription in its entirety.

 

Note:  WRS Health strongly advises that “Prescribe on-Behalf-of” (POBO) is used in conjunction with well-defined practice refill guidelines, directions, and protocols. All Prescribing Agents should be well-versed in these protocols and should be well-versed in the prescription refill process. 

 

Electronic Refill Logs

Electronic requests that have been approved/denied via the task queue, by the provider will add in the next newly opened note, to the Medications page > Previously Prescribed Medications and to the ORIGINAL prescribed medication. The action will be queued and can be accessed by the VIEW ALL ACTIONS module: