Payments in the Check-In Module

When Stripe Payments is enabled for your practice, the Check-In process includes a secure option to review outstanding balances and make co-payments using your credit or debit card. Follow the steps below to complete your check-in and payment quickly and safely.

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STEPS

1. Start the Check-In

• On the day of your visit, the Check In button appears next to your appointment in the patient portal. Click it to begin the check-in process.

2. Complete Required Forms

• Follow the guided steps to review and update your Patient Profile, Pharmacy, Provider Information, and complete the Patient Intake Questionnaire.

3. Proceed to Co-Pay/Payments

• Review your outstanding charges and enter the amount you wish to pay.
• Under Payment Method, select one of the available options:
  • Credit Card
  • ACH Bank Transfer
  • Google Pay or Apple Pay

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Paying with a Credit Card

1. Choose one of the following:
   • Saved Credit Card – Use a previously saved card for quick payment.
   • New Credit Card – Enter your card details exactly as they appear on the card.
     
     
     
2. For New Credit Card, enter your card account details.
   
   
   
   

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3. Click Make Payment to complete transaction.
4. You will see an on-screen confirmation and receive an email receipt once the payment is processed.

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Paying with ACH (Bank Transfer)

ACH payments allow you to pay directly from your bank account.

1. Select ACH (Bank Transfer) as the payment method.
2. Enter your email address and full name.
3. Search for and select your bank or Enter Bank Details Manually at the bottom of the page.
   
   
   
   

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4. Enter the required bank details:
   • Routing Number
   • Account Number
5. Confirm your account and Submit.
6. Click Make Payment to submit your request.
7. You will see an on-screen confirmation and receive an email receipt once the payment is processed.

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Paying with Google Pay

Google Pay enables quick payments using your saved Google payment methods.

1. Select Google Pay as the payment method.
   
   
   
2. Choose a saved card or payment option from your Google Pay wallet.
3. Review and click Pay Now complete transaction.
   
   
   
   

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4. After completion:
   • A confirmation message will appear on screen.
   • An email receipt will be sent to your registered email address.

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4. Proceed to your Telehealth Visit.

Once check-in is complete, you can proceed to your Telehealth visit at the scheduled time.