The policy change being made to the system is as follows:

Beginning in 2021, User Creation and Management will be overseen solely by WRS Health. A request for a new resource (user) can be submitted two different ways. They are as follows:

1. Via Support: Submit a new ticket request to Support (go to iSupport>Support>New Ticket) and provide the new resource’s full name, title, and work email. Our Support team will then assist with resource additions.
   Please note: As a reminder of this new workflow, you will see a message under ADMINISTRATION>RESOURCE MANAGEMENT>RESOURCE SETUP>ADD EMPLOYEE
   
2. Via Implementation/Account Manager: Submit a new resource request by email to your Implementation Manager or Account Manager to ensure accurate access records. Be sure to include the new resource’s full name, title, and work email.

If you have any questions regarding this change, please contact your Account Manager.