To: WRS Health Users
From: WRS Development Team
Date: 04/30/2025
Re: Appointment Reminders Update
  • Appointment Reminders Opt-Out
  • Appointment Reminder Settings

We’re excited to introduce the Appointment Reminders Opt-Out feature which gives your patients control over their appointment reminders based on their preferred cadence and channel.

As part of the recent enhancement to the Automated Appointment Reminder Sequence, we’ve removed outdated settings that are no longer applicable to the new system. This update ensures a more efficient admin experience and eliminates confusion around inactive configurations.

 

Appointment Reminders Opt-Out

What’s New?

1. New Communication Type: Appointment Reminders

Practice Users can now manage preferences of a patient for a dedicated communication type called Appointment Reminders in the Communication Preferences.

2. Expanded Opt-Out Options for Communication Methods

Practice users can now update a patient’s preferences for how they wish to receive appointment reminders.. When an opt-out is selected, our system will automatically follow this preference and no reminders will be generated to the selected method. Opt-out communication methods include:

• Email Opt-Out
 When enabled, appointment reminder emails will not be sent to the patient.

• Telephone Calls Opt-Out

When enabled, patients will no longer receive automated appointment reminder calls.

 

Appointment Reminders Settings

What’s Changed

The following settings have been removed from Administration > Scheduler Setup > Reminder and Recall Setup page:

  • Appointment Reminder Period
  • Direct Patients to Patient Portal with Appointment Reminder
  • Appointment Reminder Confirmation

These settings are no longer compatible with the updated automated reminder logic and are no longer necessary.

No action is required from your practice. The system now uses a standardized reminder schedule and confirmation flow. Reminder messages will continue to be sent automatically based on the patient’s confirmation status and appointment date. 

This update does not affect any other recall or communication settings.

 

 

 

If you would like more information, please contact your account manager.
Contact Your Account Manager